HOW TO FILE A COMPLAINT
To file a complaint, please contact Convera USA, LLC before contacting your jurisdiction with a complaint. You may submit a complaint to Convera through the following means:
If your complaint is not resolved by Convera you may also direct your complaint to the relevant regulator in your jurisdiction:
STATE OF ALASKA Division of Banking & Securities
For Alaska Residents Only:
If your issue is unresolved by Convera USA, LLC - (800) 514-3166, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at firstname.lastname@example.org or call Nine Zero Seven Four Six Five Two Five Two One
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677 or 916-327-7585, by e-mail at email@example.com, or by mail at Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
District of Columbia
Foreign Transmittal License # FT0041
Check Seller License # CS0016
The Commissioner of Financial Regulation for the State of Maryland will accept all questions and complaints from Maryland residents regarding Convera USA, LLC License #907333 at: 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, phone toll free 888-784-0136.
License may be verified through the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/.
Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333
Minnesota Department of Commerce
85 7th Place East, Suite 280
St. Paul, MN 55101
Additional terms for REMITTERS in New York. Convera USA, LLC is a transmitter of money abroad. It is licensed and regulated by the New York State Department of Financial Services. Any unresolved complaints may be mailed to the New York State Department of Financial Services, Consumer Assistance Unit, One State St., New York, NY 10004-1417.
Oregon Division of Financial Regulation
350 Winter St. NE, Room 410
Salem, OR 97309
Telephone: 1-888-877-4894 (toll-free)
Pennsylvania Department of Banking
17 N. Second St., Suite 1300
Harrisburg, PA 17101
Puerto Rico Office Of Commissioner of Financial Institutions
Building Centro Europa - Suite 600
1492 Avenue Ponce De Leon
San Juan, PR 00907
Texas Department of Banking
2601 N. Lamar Blvd.
Austin, TX 78705-4294
Convera USA, LLC is licensed and engages in the money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code and by law is subject to regulatory oversight by the Texas Department of Banking.
If you have a complaint, first contact the consumer assistance division at Convera USA, LLC at 1-866-853-6491 or 1-800-424-2923, if you still have an unresolved compliant regarding the company's money transmission or currency exchange activity, please direct your compliant to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov
U.S Virgin Islands
U.S Virgin Islands Division of Banking
5049 Kongens Gade
St. Thomas, VI 00802