HOW TO FILE A COMPLAINT

To file a complaint, please contact Convera using the information below:

Telephone: +852 2853 9867

Email: CustomerServiceHK@Convera.com

Our Complaint Resolution Process

Convera will investigate and provide a resolution to you in accordance with the Convera Customer Complaint Handling Policy. As soon as we have established all the facts and completed our investigation, we will provide you with a final response, no later than 30 business days.