COMPLIANCE AND LEGAL

Convera is a global leader in providing foreign exchange products and services and payment solutions and does business in the UK through Convera UK Financial Limited and Custom House Financial (UK) Limited.

 

Convera UK Financial Limited ("Convera UK")

 

Terms and Conditions

Corporate Customers

Please click here to access our Terms and Conditions.

Please click here to access our FX Derivative Contract Addendum.

Personal Payments Customers

Please click here to access our Terms and conditions.

 

Product Disclosure Statement

Please click here to access our Disclosure Statement for Foreign Exchange Transactions. This Product Disclosure Statement provides you with a detailed description of the types and characteristics of the products and financial instruments we offer as well as the associated risks and costs.

Financial Services Guide

Please click here to access our Financial Services Guide, which will provide you with general information about us and the services we provide.

 

Payment Purpose Exemption

Please click here to access our information sheet on the Payment Purpose Exemption Forward Contracts that we offer.

 

Key Information Documents

Pursuant to the requirements of Regulation (EU) No 1286/2014 of the European Parliament and of the Council on key information documents for packaged retail and insurance-based investment products ("PRIIPs Regulation")*, we have prepared a standardised short form disclosure document (a Key Information Document or KID) for certain of our foreign exchange products. The Key Information Document illustrates the type of product and its characteristics, the hedging purposes, the advantages and disadvantages, the risks as well as the potential costs of buying and selling before the expiry and possible revenues in different market scenarios. Our Key Information Documents are available here.

*References to European Union law that is applicable or effective in the UK at any time is a reference to it as it applies in England and Wales from time to time including as retained, amended, extended, re-enacted or otherwise given effect on or after 11pm on 31 January 2020.

 

Privacy

Our Online Privacy Statement describes how we collect, transfer, use, and disclose personal information ("Information") that we obtain from you when visiting and/or using this website or that we otherwise collect in connection with enrolling or providing services to our customers. Please click here to access our privacy statement.

 

Complaints

To file a complaint visit the File a Complaint page.

 

PSD2 Open Banking Solution

For Third Party Providers, please click here to obtain information on how to integrate with us.

 

Modern Slavery and Human Trafficking Statement

Please click here to access our Current Modern Slavery Statement.

Please click here to access our Historical Modern Slavery Statements.

Section 172 statement

Please click here to read an extract from the Strategic report of Convera UK for the year ended 31 December 2021.

 

Contact Us

Please click here to contact us.

 

Custom House Financial (UK) Limited ("CHUK")

Terms and Conditions
Please click here to access our Terms and Conditions.

 

Modern Slavery and Human Trafficking Statement
Please click here to access our Current Modern Slavery Statement.

Please click here to access our Historical Modern Slavery Statements.

 

 

Section 172 statement

Please click here extract from the Strategic report of CHUK for the year ended 31 December 2021.

 

Complaints

To file a complaint visit the File a Complaint page.

 

Privacy

Our Online Privacy Statement describes how we collect, transfer, use, and disclose personal information ("Information") that we obtain from you when visiting and/or using this website or that we otherwise collect in connection with enrolling or providing services to our customers. Please click here to access our privacy statement.

 

Contact Us

Please click here to contact us.